Publications

Dickinger, A., Költringer, C. , "Extracting destination representation and competitiveness from online content", Journal of Information Technology & Tourism, vol. 13, issue 4, In Press  .

Dickinger, A., Stangl, B. , "Tourism Website Performance: A Formative Measurement Approach", Journal of Business Research, In Press  .

Dickinger, A. , "Trustworthiness of Online Channels in Goal Directed and Exploratory Search Tasks", Journal of Travel Research, In Press  .

Költringer, C., Dickinger, A. , "Analyzing Online Destination Representation: A City Tourism Benchmarking Exercise", 40th European Marketing ACademy Conference, 2011  .

Dickinger, A., Költringer, C., Körbitz, W. , "Comparing Online Destination Image with Conventional Image Measurement-The Case of Tallinn", Information and Communication Technologies in Tourism 2011, Innsruck, Austria, 2011  .

Dickinger, A. , "How Hedonic and Utilitarian Service Attributes Moderate the Effect of Antecedents on Service Quality", 39th European Marketing Academy Conference, 2010  . Abstract

Dickinger, A., Stangl, B. , "How Communication Modes Determine the Perceived Value of a Website", International Conference in Lugano, Switzerland, 2010  . Abstract

Dickinger, A., Költringer, C., Scharl, A. , "Implicit Measurement of Customer Perceptions: Leveraging Text Mining for Market Research", Frontiers in Service Conference, 2010  .

Dickinger, A., Koeltringer, C., Scharl, A. , "Implicit Measurement of Cutomer Perceptions: Leveraging Text Mining for Market Research", Frontiers in Service Conference, 2010  . Abstract

Dickinger, A., Stangl, B. , "Tourism Website Performance: A Formative Measurement Approach", 39th European Marketing Academy Conference, 2010  . Abstract

Ring, A., Dickinger, A., Wöber, K. , "Designing the Ideal Undergraduate Program in Tourism: Expectations from the Industry and Educators", Journal of Travel Research, vol. 48, pp. 106-121, 08/2009.

Dickinger, A., Bauernfeind, U. , "An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy", Journal of Travel and Tourism Marketing, vol. 26, issue 2, pp. 156-168, 2009  .

Arsal, I, Croce, V., Költringer, C., Dickinger, A. , "Cultural Heritage Shaping Online Destination Image Over Time", European Cities Marketing Annual Conference & General Assembly, Events and Meetings in the City, 2009  .

Dickinger, A., Stangl, B. , "Differences in Web Site Preferences Based on the Information Search Task: Findings form a Goal Directed and Exploratory Search Setting", 38th EMAC, Nantes, France, 2009  .

Bauernfeind, U., Dickinger, A. , "E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry", ENTER 2009, vol. 2009: Springer, pp. 369-380, 2009  .

Dickinger, A., Kleijnen, M. , "Situational Factors of Drivers of Mobile Service Consumption", 38th EMAC, Nantes, France, 2009  .

Scharl, A., Dickinger, A., Weichselbraun, A. , "Analyzing News Media Coverage to Acquire and Structure Tourism Knowledge", Information Technology and Tourism, vol. 10, issue 1, no. 1, pp. 3-17, 2008  .

Dickinger, A., Scharl, A., Stern, H., Weichselbraun, A., Wöber, K. , "Acquisition and Relevance of Geotagged Information in Tourism", Information and Communication Technologies in Tourism (ENTER 2008), Innsbruck, Austria, Springer, pp. 545-555, 2008  .

Dickinger, A., Kleijnen, M. , "Coupons Going Wireless: Determinants of consumer intentions to redeem mobile coupons", Journal of Interactive Marketing, vol. 22, issue 3, pp. 23-39, 2008  .

Dickinger, A., Zorn, S. , "Compensation Models for Interactive Advertising", Journal of Universal Computer Science, vol. 14, issue 4, pp. 557-565, 2008  .

Dickinger, A., Mazanec, J. , "Consumers' Preferred Criteria for Hotel Online Booking", Information and Communication Technologies in Tourism (ENTER 2008), Innsbruck, Austria, Springer, pp. 244-254, 2008  .

Dickinger, A., Drimmel, C., Scharl, A. , "GeoWeb-Anwendungen in Tourismus und Freizeit", Web 2.0 in der Unternehmenspraxis, Munich, Oldenbourg, pp. 142-150, 2008  .

Scharl, A., Dickinger, A., Weichselbraun, A. , "Insights into Online Representation of Destination Image through Text Mining", Summer Marketing Educators Conference, 2008  . Abstract

Scharl, A., Dickinger, A., Weichselbraun, A. , "Knowledge Acquisition in the Tourism Domain: Analyzing Online Media Coverage on Destinations", Information Technology and Tourism, vol. 10, issue 1, pp. 3-17, 2008  .

Dickinger, A., Bauernfeind, U. , "Quality of Corporate E-mail Reply to Inquiries and Complaints across Service Sectors--A Mystery Study", 17th Frontiers in Service Conference, 2008  . Abstract