Bauernfeind

Publications

• Bauernfeind, U. and Mitsche, N. (2009). The Application of the Data Envelopment Analysis for the Evaluation of Tourism Web sites, Information Technology and Tourism, 10(2), 245-257.
• Dickinger, A. and Bauernfeind, U. (2009). An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy, Journal of Travel and Tourism Marketing, 26(2), 156 – 168.
• Bauernfeind, U., Arsal, I., Aubke, F., Wöber, K. (2009). Assessing the significance of city tourism in Europe. In: Mazanec, J., Wöber, K. (eds.): Analysing International City Tourism. Vienna, New York: Springer.
• Ponocny, I., Bauernfeind, U., Zins, A., Radinger, R. (2009). Die Dimensionalität der PIRLS-Skalen. In: Suchań, B., Wallner-Paschon, C. and C. Schreiner (eds.): PIRLS 2006 Die Lesekompetenz am Ende der Volksschule – Österreichischer Expertenbericht. Graz: Leykam.
• Ponocny, I., Bauernfeind, U., Zins, A., Radinger, R. (2009). Die Dimensionalität der PISA-Skalen. In: Schreiner, C. and U. Schnwantner (eds.): PISA 2006: Österreichischer Expertenbericht zum Naturwissenschafts-Schwerpunkt. Graz: Leykam.
• Bauernfeind, U., Dickinger, A. (2009). E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry. In: Höpken, W., Gretzel, U., Law, R. (eds.): Information and Communication Technologies in Tourism (ENTER 2009), Proceedings of the International Conference in Amsterdam, The Netherlands, 369-380, Springer, Vienna-New York.
• Hergesell, A., Bauernfeind, U., Lund-Durlacher, D. (2009). The role of values in sustaining the hospitality labor market: The case of Austria, BESTEN Think Thank IX: The Importance of Values in Sustainable Tourism, Singapore, 223-228.
• Bauernfeind, U. (2008). User satisfaction with Personalised Internet Applications. Peter Lang Verlag: Vienna, Frankfurt.
• Dickinger, A. and Bauernfeind, U. (2008). Quality of corporate e-mail reply to inquiries and complaints across service sectors – a mystery study. Proceedings of the 17th Frontiers in Service Conference, Washington, DC, USA.
• Mitsche, N., Reino, S., Knox, D., Bauernfeind, U. (2008). Enhancing cultural tourism e-services through heritage interpretation. In: O'Connor, P., Höpken, W., Gretzel, U. (eds.): Information and Communication Technologies in Tourism (ENTER 2008), Proceedings of the International Conference in Innsbruck, Austria, 418-429, Springer, Vienna-New York.
• Bauernfeind, U. (2006). A User Evaluation of Web Recommender Systems. Advances in Doctoral Research in Management, Vol. 1.
• Zins, A. H., Bauernfeind, U. (2006). Evaluating Travel Recommender Systems: A Case Study of DIETORECS. In: Fesenmaier, D. R.,
  Wöber, K. W. and Werthner, H. (eds.): Destination Recommendation Systems: Behavioral Foundations and Applications. Oxfordshire: CABI publishing.

• Bauernfeind, U., Zins, A. H., (2006). The Perception of Exploratory Browsing and Trust with Recommender Websites. Information Technology and Tourism, 8(2), 121-136.
• Bauernfeind, U., Mayr, T. Zins, and A. H. (2006). A Conceptual Model for Quality Dimensions for B2C Recommender Systems. 14th European Conference on Information Systems (ECIS) – Göteborg 2006.
• Mitsche, N., Bauernfeind, U. (2006). Using Data Envelopment Analysis for Measuring Website Efficiency. Eye for Travel Conference – London 2006.
• Bauernfeind, U., Dickinger, A. (2006). E-Mail Customer Service in the Airline Industry - A Mystery Study. 35th European Marketing Academy Conference (EMAC) - Athens 2006.
• Dickinger, A., Bauernfeind, U. (2006). The Acceptance of In-Car Information Services. 35th European Marketing Academy Conference (EMAC) - Athens 2006.
• Zins, A. H., Bauernfeind, U. (2005). Explaining Online Purchase Planning Experiences with Recommender Websites. In: Frew, A.J. (ed.): Information and Communication Technologies in Tourism
  (ENTER 2005). Proceedings of the International Conference in Innsbruck, Austria, 137-258, Springer, Vienna-New York.

• Zins, A. H., Bauernfeind, U., Del Missier, F., Venturini, A., Rumetshofer, H. (2004). An Experimental Usability Test for Different Destination Recommender Systems. In: Frew, A. J. (ed.): Information and Communication Technologies in Tourism (ENTER 2004). Proceedings of the International Conference in Cairo, Egypt, 228-238, Springer, Vienna-New York.
• Zins, A. H., Bauernfeind, U., Del Missier, F., Mitsche, N., Ricci, F., Rumetshofer, H., Schaumlechner, E. (2004). Prototype Testing for a Destination Recommender System: Steps, Procedures and Implications. In: Frew, A. J. (ed.): Information and Communication Technologies in Tourism (ENTER 2004). Proceedings of the International Conference in Cairo, Egypt, 249-258, Springer, Vienna-New York.
• Bauernfeind, U. and K.W. Wöber (2003). Gestaltung und Bewertung von Web-Plattformen. Jahrbuch St. Gallen. Schweizerische Tourismuswirtschaft, Institut für öffentliche Dienstleistungen und
  Tourismus, Universität St. Gallen.

• Zins, A. H., Bauernfeind, U. (2003). Profiling City Tourists by Information Portfolio Segmentation. (CD) Proceedings of the Travel & Tourism Research Association (TTRA) Conference 2003, Glasgow, Scotland.
• Bauernfeind, U. (2003). The Evaluation of a Recommendation System for Tourist Destination Decision Making. (CD) Proceedings of the ESADE Conference 2003, Barcelona, Spain.
• Bauernfeind, U., Wöber, K.W., Scharl, A., Bauer, C., Natter, M., Taudes, A. (2002). The Evaluation of European Cities’ Tourism Offices’ Web Sites. In Wöber, K.W. (ed.): City Tourism 2002. Proceedings of the International City Tourism Conference in Vienna, Austria, 323-334, Springer, Vienna-New York.
• Bauernfeind, U. (2002). Mehrsprachigkeit und Interaktivität als Erfolgsfaktoren von Tourismus Web Sites. ÖGAF Tourismus-MEMO.

Papers presented

• Dickinger A., Bauernfeind, U. (2008). Quality of Corporate Email Reply to Inquiries and Complaints across Service Sectors – A Mystery Study. Frontiers in Service Conference, Washington, DC, USA.
• Mitsche, N., Bauernfeind, U. (2008). The use of technology for cultural heritage interpretation – examples for three cities. ATLAS Annual Conference, Brighton, UK.
• Bauernfeind, U., Dickinger, A. (2008). An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy. Guest Lecture at the School of Hotel and Tourism Management, Temple University, USA.
• Mitsche, N., Bauernfeind, U. (2007). Evaluation of technology and non-technology based heritage interpretation media – a case study. Tourism Society Annual Conference - Aviemore, Scotland 2007.
• Bauernfeind, U., Mayr, T., Zins, A. H. (2006). A Conceptual Model for Quality Dimensions for B2C Recommender Systems. 14th European Conference on Information Systems (ECIS) – Göteborg 2006.
• Mitsche, N., Bauernfeind, U. (2006). Using Data Envelopment Analysis for Measuring Website Efficiency. Eye for Travel Conference – London 2006.
• Bauernfeind, U., Dickinger, A. (2006). E-Mail Customer Service in the Airline Industry - A Mystery Study. 35th European Marketing Academy Conference (EMAC) - Athens 2006.
• Dickinger, A., Bauernfeind, U. (2006). The Acceptance of In-Car Information Services. 35th European Marketing Academy Conference (EMAC) - Athens 2006.
• Zins, A. H., Bauernfeind, U. (2005). Explaining Online Purchase Planning Experiences with Recommender Websites. Information and Communication Technologies in Tourism (ENTER 2005), January
  2005, Innsbruck, Austria.

• Zins, A. H., Bauernfeind, U., Del Missier, F., Venturini, A., Rumetshofer, H. (2004). An Experimental Usability Test for Different Destination Recommender Systems. Information and Communication Technologies in Tourism (ENTER 2004), January 2004, Cairo, Egypt.
• Zins, A. H., Bauernfeind, U. (2003). Profiling City Tourists by Information Portfolio Segmentation. Travel and Tourism Research Association (TTRA) Conference, September 2003, Glasgow, Scotland.
• Bauernfeind, U. (2003). The Evaluation of a Recommendation
  System for Tourist Destination Decision Making. Pre-doctoral Workshop at the ESADE conference, April 2003, Barcelona, Spain.

• Bauernfeind, U (2003). The Evaluation of a Recommendation
  System for Tourist Destination Decision Making. PhD Workshop at the ENTER conference, January 2003, Helsinki, Finland.

• Bauernfeind, U., Wöber, K. W., Scharl, A., Bauer, C., Natter, M., Taudes, A. (2002). The Evaluation of City Tourist Offices' Web Sites. International City Tourism Conference, June 2002, Vienna, Austria.
• Bauernfeind, U., Schösser, C., Wöber, K.W. (2001). Evaluation of City Tourism Web Sites in Europe. FECTO Administration Board Meeting, 2001, Zagreb, Croatia.

Projects

• Study on the bus stop for bus-group tourists at Stephansplatz. Commissioned by the Vienna Chamber of Commerce and the Vienna Tourist Board, 2009.
• FIT - Women working in Tourism – Problems and Challenges. Project Federal Ministry of Economy, Family and Youth of the Republic of Austria, 2008-2009.
• ISAAC - Integrated e-Services for Advanced Access to Heritage in Cultural Tourist Destinations (EU Project, FP6), 2006-2007.
• DIETORECS - Intelligent Recommendation for Tourist Destination Decision Making (EU Project, FP5), 2002-2004.
• Tourism Knowledge Base – development of a know-how export platform and tourism knowledge map, 2004-2006.

Research Fellowship

• Fellowship for a research stay at the University of Sunderland to conduct PhD research and expert interviews, 15th of August – 30th of September, 2005

Award

• Austrian Tourism Research Award for the Master Thesis: “A Comparison of Quantitative and Qualitative Methods for the Evaluation of Tourism Web Sites.“, 2nd place winner, March 2004.