Dr. Jason L. Stienmetz is an Assistant Professor of Tourism Information Technology and Digitalization for the Department of Tourism and Service Management, Modul University Vienna. His research interests include measuring, modeling, and managing tourism destination systems; marketing evaluation; visitor experience and value creation; “smarter” tourism management; and big data. Prior to joining academia, Dr. Stienmetz worked for the U.S. Travel Association and he is proud to have served as a Peace Corps volunteer in Costa Rica, where he was involved in a number of community-based projects related to eco-tourism, technology education, and micro-finance. Dr. Stienmetz serves on the editorial board of the Journal of Travel Research and the Journal of Information Technology and Tourism.
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Anyu Liu, Yoo Ri Kim, Jason L. Stienmetz, Yining Chen"Visitor flow spillover effects on attraction demand: A spatial econometric model with multisource data"2022 in: Tourism Management.
Author(s): Anyu Liu, Yoo Ri Kim, Jason L. Stienmetz, Yining Chen
Publication date: 2. 2022
Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.tourman.2021.104432
Erin Chao Ling, Iis Tussyadiah, Aarni Tuomi, Jason L. Stienmetz, Athina Ioannou"Factors influencing users' adoption and use of conversational agents - A systematic review"2021 in: Psychology & Marketing.
As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. To provide a comprehensive review of factors affecting consumers' adoption and use of ICAs, this study performs a systematic literature review of extant empirical research on this topic. Based on a literature search performed in July 2019 followed by a snowballing approach, 18 relevant articles were analyzed. Factors found to influence human‐machine cognitive engagement were categorized into usage‐related, agent‐related, user‐related, attitude and evaluation, and other factors. This study proposed a collective model of users' acceptance and use of ICAs, whereby user acceptance is driven mainly by usage benefits, which are influenced by agent and user characteristics. The study emphasizes the proposed model's context‐dependency, as relevant factors depend on usage settings, and provides several strategic business implications, including service design, personalization, and customer relationship management.
Author(s): Erin Chao Ling, Iis Tussyadiah, Aarni Tuomi, Jason L. Stienmetz, Athina Ioannou
Publication date: 8. 4. 2021
Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1002/mar.21491
Zheng Xiang, Jason L. Stienmetz, D. R. Fesenmaier"Smart Tourism Design - Launching the annals of tourism research curated collection on designing tourism places"2021 in: Annals of Tourism Research. Volume: 86. Issue number: 103154
Design is now considered a crucial activity in contributing to the success of tourism enterprises as well as destinations. This article builds upon the ideas first introduced in the two edited books, namely Design Science in Tourism and Analytics in Smart Tourism Design, which brought the conceptual and methodological foundations for designing tourism places to the forefront of tourism literature. Specifically, this article first introduces the intellectual background that dates back to Clare Gunn's seminal work on Vacationscape, which has evolved into a systematic approach that incorporates tools developed in psychology, behavioral economics, marketing, management and more recently data sciences. It then describes the tourism design system as a general framework, followed by a discussion on the nature and role of smart tourism in enhancing this framework. The article then introduces the Curated Series on Tourism Design by identifying a group of articles published in the Journal which address many essential issues shaping the future of the tourism industry.
Author(s): Zheng Xiang, Jason L. Stienmetz, D. R. Fesenmaier
Publication date: 1. 2021
Issue number: 103154
Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.annals.2021.103154
Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz"Information and Communication Technologies in Tourism 2021 - Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021"2021
This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.
Author(s): Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz
Publication date: 2021
Publisher: Springer International Publishing
Jason L. Stienmetz, Karl Wöber"The European Cities Marketing Meetings Statistics Reprot - 10th Official Edition 2019-2020"2021
Author(s): Jason L. Stienmetz, Karl Wöber
Publication date: 2021
Publisher: ECM European Cities Marketing
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