Faculty Publications

  • 2021
  • Erin Chao Ling, Iis Tussyadiah, Aarni Tuomi, Jason L. Stienmetz, Athina Ioannou
    "Factors influencing users' adoption and use of conversational agents - A systematic review"
    2021 in: Psychology & Marketing.

    As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. To provide a comprehensive review of factors affecting consumers' adoption and use of ICAs, this study performs a systematic literature review of extant empirical research on this topic. Based on a literature search performed in July 2019 followed by a snowballing approach, 18 relevant articles were analyzed. Factors found to influence human‐machine cognitive engagement were categorized into usage‐related, agent‐related, user‐related, attitude and evaluation, and other factors. This study proposed a collective model of users' acceptance and use of ICAs, whereby user acceptance is driven mainly by usage benefits, which are influenced by agent and user characteristics. The study emphasizes the proposed model's context‐dependency, as relevant factors depend on usage settings, and provides several strategic business implications, including service design, personalization, and customer relationship management.

    Author(s): Erin Chao Ling, Iis Tussyadiah, Aarni Tuomi, Jason L. Stienmetz, Athina Ioannou

    Publication date: 8. 4. 2021

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1002/mar.21491

  • "Temporal variability of emotions in social media posts"
    2021 in: Technological Forecasting and Social Change. Volume: 167.

    Employing the metadata from 627,632 Instagram posts for the Austrian capital city of Vienna over the period of October 30th, 2011 to February 7th, 2018, the present study extracts sentiment, as well as single basic emotions according to Plutchik’s Wheel of Emotions, from the photo captions including hashtag terms. In doing so, an algorithm falling into the category of dictionary-based approaches to study emotions contained in written text was developed and applied. Not only are the overall polarity and the single emotions contained in Instagram posts within Vienna investigated, but also the top 54 Viennese Instagram locations. A particular novelty of this study is the measurement of longitudinal developments from emotive text and the fine-grained analysis of single emotions in addition to the overall polarity. One crucial empirical result of the study is that more experience and self-confidence in Instagram posting, as well as increasing expectations, seem to result in becoming a more critical poster over time. Companies interested in the use of influencer marketing to promote their products and services via Instagram should take this finding into consideration in order to be successful.

    Author(s): Christian Weismayer, Ulrich Gunter, Irem Önder

    Publication date: 20. 2. 2021

    Volume: 167

    Electronic version(s), related files and links: http://dx.doi.org/10.1016/j.techfore.2021.120699

  • Zheng Xiang, Jason L. Stienmetz, D. R. Fesenmaier
    "Smart Tourism Design - Launching the annals of tourism research curated collection on designing tourism places"
    2021 in: Annals of Tourism Research. Volume: 86. Issue number: 103154

    Design is now considered a crucial activity in contributing to the success of tourism enterprises as well as destinations. This article builds upon the ideas first introduced in the two edited books, namely Design Science in Tourism and Analytics in Smart Tourism Design, which brought the conceptual and methodological foundations for designing tourism places to the forefront of tourism literature. Specifically, this article first introduces the intellectual background that dates back to Clare Gunn's seminal work on Vacationscape, which has evolved into a systematic approach that incorporates tools developed in psychology, behavioral economics, marketing, management and more recently data sciences. It then describes the tourism design system as a general framework, followed by a discussion on the nature and role of smart tourism in enhancing this framework. The article then introduces the Curated Series on Tourism Design by identifying a group of articles published in the Journal which address many essential issues shaping the future of the tourism industry.

    Author(s): Zheng Xiang, Jason L. Stienmetz, D. R. Fesenmaier

    Publication date: 1. 2021

    Volume: 86

    Issue number: 103154

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.annals.2021.103154

  • Stefan Gössling, Dagmar Lund-Durlacher, Hannes Antonschmidt, Mike Peters, Egon Smeral
    "Beherbergung"
    2021 Pages: 75

    Author(s): Stefan Gössling, Dagmar Lund-Durlacher, Hannes Antonschmidt, Mike Peters, Egon Smeral

    Publication date: 2021

    Place of Publication Volume: Berlin, Heidelberg

    Publisher: Springer

    Pages: 75

    Electronic version(s), related files and links: http://dx.doi.org/https://link.springer.com/chapter/10.1007/978-3-662-61522-5_4

    Host publication editor(s): U. Pröbstl-Haider, D. Lund-Durlacher, M. Olefs, F. Prettenthaler

  • Dagmar Lund-Durlacher, Stefan Gössling, Hannes Antonschmidt, Gudrun Obersteiner, Egon Smeral, Martin Wildenberg
    "Gastronomie und Kulinarik"
    2021 Pages: 93

    Author(s): Dagmar Lund-Durlacher, Stefan Gössling, Hannes Antonschmidt, Gudrun Obersteiner, Egon Smeral, Martin Wildenberg

    Publication date: 2021

    Place of Publication Volume: Berlin, Heidelberg

    Publisher: Springer

    Pages: 93

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1007/978-3-662-61522-5_5

    Host publication editor(s): U. Pröbstl-Haider, D. Lund-Durlacher, M. Olefs, F. Prettenthaler

  • "The interactive nature of happiness at work - What People Say About Work When They Talk About Life "
    2021 Pages: 98-109

    Author(s): Ivo Ponocny

    Publication date: 2021

    Publisher: Routledge

    Pages: 98-109

    Host publication editor(s): J. Marques

  • Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz
    "Information and Communication Technologies in Tourism 2021 - Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021"
    2021

    This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

    Author(s): Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz

    Publication date: 2021

    Publisher: Springer International Publishing

  • "The unhealthy-tasty intuition for online recipes – When healthiness perceptions backfire"
    2021 in: Appetite. Volume: 159.

    An increase in obesity rates has caused policymakers and marketers to promote a healthy lifestyle by advertising healthy recipes. However, despite the general awareness of the importance of healthy eating, little is known about consumers’ responses to healthy recipes. This study tests a common heuristic in the field of healthy foods, namely, the unhealthy-tasty intuition, in the new context of online recipes. An online experiment (representative sample in Austria in terms of age and gender) and a real-world study advertising an online recipe with various labels (healthy, tasty and neutral) confirm the unhealthy-tasty intuition and reveal that healthy recipes have a negative influence on behavioral intentions. Both health and taste inferences serve as underlying mechanisms explaining the influence of healthy recipes on behavioral intentions. The negative effect of a health label can be eliminated when adding a taste label as well. From a practical perspective, marketers are advised to include taste cues that stimulate taste expectations in the healthy recipes that they advertise, thus boosting healthy eating habits among consumers.

    Author(s): Marion Garaus, Lidija Lalicic

    Publication date: 2021

    Volume: 159

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.appet.2020.105066

  • Marion Garaus, Udo Wagner, Ricarda C. Rainer
    "Emotional targeting using digital signage systems and facial recognition at the point-of-sale"
    2021 in: Journal of Business Research.

    Emergent technologies offer retailers new opportunities for personalized promotional messages at the point-of-sale. Digital signage systems that employ face-reading software enable the identification of not only shoppers’ ages and genders, but also their mood states. Drawing on mood and digital signage literature, this research identifies and examines emotional targeting’s efficacy (i.e., matching digital signage content to shoppers’ current mood states) with consumer responses. Findings from a laboratory and online experiment reveal that emotional targeting increases purchase intentions, product-quality perceptions, and willingness to pay. Furthermore, matching content additionally to the product category strengthens these positive effects. However, disclosing targeting practices eliminates emotional targeting’s positive effects, as caused by feelings of manipulative intent.

    Author(s): Marion Garaus, Udo Wagner, Ricarda C. Rainer

    Publication date: 2021

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.jbusres.2020.10.065

  • Ulrike Pröbstl-Haider, Dagmar Lund-Durlacher, Marc Olefs, Franz Prettenthaler, Andrea Damm, Petra Stolba
    "Einführung"
    2021 Pages: 1

    Die österreichische Tourismusbranche kann auf viele Jahrzehnte einer wirtschaftlich erfolgreichen Entwicklung zurückblicken und leistet einen wesentlichen Beitrag zur bundesweiten Gesamtwirtschaftsleistung und -beschäftigung. Ein Großteil des Sommer- und Wintertourismus in Österreich ist mit Aktivitäten in der Natur verbunden und somit höchst sensitiv auf Änderungen des Klimas – vor allem hinsichtlich Niederschlagsmengen und Temperaturen. Der Klimawandel hat somit einen großen Einfluss auf die Nachfrage durch Touristinnen und Touristen sowie auf das Angebot an Attraktionen in Österreich (Köberl et al. 2014).

    Author(s): Ulrike Pröbstl-Haider, Dagmar Lund-Durlacher, Marc Olefs, Franz Prettenthaler, Andrea Damm, Petra Stolba

    Publication date: 2021

    Place of Publication Volume: Berlin, Heidelberg

    Publisher: Springer

    Pages: 1

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1007/978-3-662-61522-5_1

    Host publication editor(s): U. Pröbstl-Haider, D. Lund-Durlacher, M. Olefs, F. Prettenthaler

  • Ulrike Pröbstl-Haider, Dagmar Lund-Durlacher, Marc Olefs, Franz Prettenthaler
    "Tourismus und Klimawandel"
    2021

    Diese Open-Access-Publikation beleuchtet die komplexen Beziehungen zwischen Tourismus und Klimawandel für die Tourismusdestination Österreich und basiert auf einer umfassenden Erhebung, Zusammenfassung und Bewertung des aktuellen Standes der Forschung zu diesem Thema. Für diesen Bericht haben 39 Wissenschaftlerinnen und Wissenschaftler führender Forschungseinrichtungen, unterstützt durch ein internationales Team an Begutachtern, über mehr als zwei Jahre intensiv zusammengearbeitet.

    Die dargestellten Forschungsarbeiten zum Einfluss des Klimawandels auf den Tourismus gehen davon aus, dass die in den nächsten Jahrzehnten zu erwartenden Veränderungen des Klimas sich sehr stark auf die österreichische Tourismusbranche auswirken werden. Allerdings fällt dem Sektor auch eine nicht unerhebliche Rolle als Mitverursacher des Klimawandels zu. Aktuellen Untersuchungen zufolge trägt der Tourismus rund 8% aller globalen CO2-Emissionen bei. Vor diesem Hintergrund werden für die verschiedenen Teilaspekte des Angebots geeignete Minderungs- und Anpassungsmaßnahmen vorgestellt und diskutiert.

    Der Bericht verdeutlicht insbesondere die spezifische Betroffenheit der touristischen Outdoor-und sportlichen Aktivitäten vom Wintersport bis zum Golftourismus, beschreibt die neuen Herausforderungen für die Organisation von Events und beleuchtet ausführlich, wie Anpassungsmöglichkeiten, insbesondere im Bereich der Mobilität, der Beherbergung, touristischer Indoor-Angebote, sowie der Gastronomie und Kulinarik ausgestaltet und umgesetzt werden können. Dabei werden die Verantwortung und die Möglichkeiten des Reisenden ebenso dargestellt, wie die Handlungsoptionen von Betrieben, Destinationen und der rahmensetzenden nationalen Politik. Das Buch macht deutlich, dass, um die Pariser Klimaziele erreichen zu können, ein veränderter Lebensstil und rasche Umsetzungsschritte notwendig sind. Wie dieser „Paris-Lifestyle“ erreicht werden könnte und welche Herausforderungen auf diesem Weg bewältigt werden müssen, verdeutlichen die zusammenfassenden Schlusskapitel.

    Die differenzierte Aufbereitung des Themas für alle Reisenden, die Tourismusbranche und die Politik war nur durch eine gezielte Förderung aus Mitteln des Klima- und Energiefonds im Rahmen des Programms „Austrian Climate Research Programme – ACRP“ möglich.

    Author(s): Ulrike Pröbstl-Haider, Dagmar Lund-Durlacher, Marc Olefs, Franz Prettenthaler

    Publication date: 2021

    Publisher: Springer

  • Stefan Gössling, Dagmar Lund-Durlacher
    "Tourist accommodation, climate change and mitigation: An assessment for Austria"
    2021 in: Journal of Outdoor Recreation and Tourism.

    Accommodation is an important part of the tourism value chain,
    and accounts for a substantial share of the sector's greenhouse gas
    emissions. This paper provides a short global overview of the energyintensity of various forms of accommodation establishments, with a more
    focused discussion of energy-use in Austria, including different types of
    end-uses. The paper concludes that the accommodation sector is, in
    comparison to transportation, already a low-carbon sector, and has a good
    potential to fully decarbonize until 2040. The paper analyses carbon
    management needs in businesses, as well as the role and importance of
    policies and legislation to accelerate decarbonization. This paper has an
    applied nature and is part of the Austrian Special Report on Climate
    Change.

    Author(s): Stefan Gössling, Dagmar Lund-Durlacher

    Publication date: 2021

  • "The Impact of the Covid-19 Pandemic on Consumers' Intention to Use Shared-Mobility Services in German Cities"
    2021 in: Frontiers in Psychology. Volume: 12.

    Author(s): Marion Garaus, Christian Garaus

    Publication date: 2021

    Volume: 12

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.3389/fpsyg.2021.646593

  • "The influence of blockchain-based food traceability on retailer choice: The mediating role of trust"
    2021 in: Food Control. Volume: in press. Pages: in press

    Author(s): Marion Garaus, Horst Treiblmaier

    Publication date: 2021

    Volume: in press

    Pages: in press

  • Yevhen Kononets, Horst Treiblmaier
    "The Potential of Bio Certification to Strengthen the Market Position of Food Producers"
    2021 in: Modern Supply Chain Research and Applications. Pages: 1-38

    Author(s): Yevhen Kononets, Horst Treiblmaier

    Publication date: 2021

    Pages: 1-38

  • Abderahman Rejeb, Karim Rejeb, Suhaiza Zailani, Horst Treiblmaier, Hand Karen
    "Integrating the Internet of Things in the Halal Food Supply Chain: A Systematic Literature Review and Research Agenda"
    2021 in: Internet of Things. Volume: 13. Pages: 1-18

    Author(s): Abderahman Rejeb, Karim Rejeb, Suhaiza Zailani, Horst Treiblmaier, Hand Karen

    Publication date: 2021

    Volume: 13

    Pages: 1-18

  • Horst Treiblmaier, Melanie Swan, Primavera De Filippi, Mary Lacity, Thomas Hardjono, Henry Kim
    "What’s Next in Blockchain Research? – An Identification of Key Topics Using a Multidisciplinary Perspective"
    2021 in: The DATABASE for Advances in Information Systems. Pages: 27-52

    Author(s): Horst Treiblmaier, Melanie Swan, Primavera De Filippi, Mary Lacity, Thomas Hardjono, Henry Kim

    Publication date: 2021

    Pages: 27-52

  • Jason L. Stienmetz, Karl Wöber
    "The European Cities Marketing Meetings Statistics Reprot - 10th Official Edition 2019-2020"
    2021

    Author(s): Jason L. Stienmetz, Karl Wöber

    Publication date: 2021

    Publisher: ECM European Cities Marketing

  • "A new materialist governance paradigm for tourism destinations"
    2021 in: Journal of Sustainable Tourism.

    Until the recent outbreak of the COVID-19 pandemic, the growth of tourism had confronted many destinations with policy decisions that had impacted regional ecosystems and the quality of life of their resi- dent population. To counter the threats driven by dominant tourism growth models, a number of tourism scholars have called for revisiting the philosophical foundation upon which tourism activities are devel- oped. Informed by debates in philosophy and the wider social sciences, including tourism scholarship, this conceptual paper, therefore, suggests an alternative governance paradigm for tourism destinations, which is articulated in four propositions that reflect a new materialist perspec- tive. These propositions are a monist post-anthropocentric ontology, a participatory epistemology, resilient forms of tourism and participation as methodologies, and social eudaimonia as societal value. The core argument presented in this paper is that the Anthropocene requires tourism destinations to espouse alternative governance approaches drawing from ideas emerging from new materialist scholarship.

    Author(s): Xavier Matteucci, Jeroen Nawijn, Jennifer von Zumbusch

    Publication date: 2021

    Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1080/09669582.2021.1924180

  • "Forecasting air passenger numbers with a GVAR model"
    2021 in: Annals of Tourism Research. Volume: 89.

    This study employs a GVAR model on the passenger numbers of the top 20 busiest airports of the world and the Asia-Pacific and Latin America-Caribbean regions. With air passenger numbers representing a demand measure, country-level proxies for economic drivers are included as domestic and foreign variables. In terms of ex-ante forecast accuracy, the GVAR model performs best for several airports – yet not for the entirety of airports – compared to four benchmarks for horizons one and three quarters ahead. It also achieves several second and third ranks for these and two other horizons and when all horizons are evaluated jointly. Considering the connectivity of airports is worthwhile to achieve accurate and economically interpretable air passenger demand forecasts.

    Author(s): Ulrich Gunter, Bozana Zekan

    Publication date: 2021

    Volume: 89

    Electronic version(s), related files and links: http://dx.doi.org/10.1016/j.annals.2021.103252

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