Be part of a fast growing sector. With a rise in disposable income and leisure time in many countries, tourist arrivals are increasing, air and land travel is becoming more affordable and holiday options more diverse. The tourism industry is one of the fastest growing industries internationally, where committed people who can develop and lead service operations are in high demand.
Learn service quality management. This specialization will provide you with in-depth knowledge of the service sectors and the analytical and conceptual skills to succeed in them. You will gain insight into quality management with special attention given to service quality, satisfaction and loyalty, managerial decision making in destination management organizations, and develop a hospitality business concept. Pursuing this specialization gives you an edge if you want to work as a manager, analyst, consultant or researcher in the event, tourism, travel, transport and hotel industries.
Expand your knowledge in quality management, destination data analysis, hospitality business planning, service operations, destination management and more.