Astrid Dickinger

Dickinger, Astrid
  • Full Professor
  • School Head
  • Program Area Director for Innovation and Design for Tourism
  • Digital Marketing and Social Media School of Tourism and Service Management
Tourism and Service Management

Short BIO

Astrid Dickinger is Full Professor and head of the School of Tourism and Service Management and Dean of the PhD program at MODUL University. Astrid was part of the founding team at MU and was integral for the program development of the MSc and BSc in Management as well as the design of multiple specializations in the graduate program. She served as the Dean of the graduate program for several years.

Before joining MODUL University Vienna, Astrid Dickinger was Assistant Professor at the Institute for Tourism and Leisure Studies of Vienna University of Economics and Business Administration (Wirtschaftsuniversität Wien). Astrid holds a master degree (2002), doctorate (2006) and Habilitation (2010) from WU. She received the Rudolf Sallinger award, the Maria Schaumayer award as well as the Alois Mock award for her dissertation. She was a visiting scholar at the University of Western Australia, Perth and Temple University, Philadelphia.

Research

Her research interests are in the areas of digital consumer behavior, acceptance of innovation, sustainable consumption, anti-consumption, designing exceptional service experiences and sustainable development of smart destinations.

Results of her work have been published in academic journals such as Journal of Business Research, Journal of Interactive Marketing, Journal of Travel Research, Technological Forecasting and Social Change, European Journal of Information Systems, Information Technology and Tourism, Journal of Sustainable Tourism, Tourism Recreation Research, Electronic Commerce Research and Applications, Journal of Travel and Tourism Marketing.

Astrid is part of the editorial board of Information Technology and Tourism, Journal of Business Reserach and Journal of Travel Research. She was part of the programm committee for ENTER, was co-chair for social media at the summer AMA, serves as ad hoc reviewer for multiple journals and conferences. She received multiple gants for her research projects as well as awards. Her paper on "Diffusion and success factors of mobile marketing" is among the top 10 most cited papers of Electronic Commerce Research and Applications, together with colleagues at MU she was second runner up for the best paper award at ENTER 2011 for "Comparing online destination image with conventional image measurement–The case of Tallinn".

Courses

  • Service Quality Management for Tourism and Hospitality
  • Research Design
  • Marketing Research and Consumer Behavior
  • Digital Consumer Behavior
  • Tourism Marketing
  • Master Thesis Seminar
  • Graduate Internship

Projects

  • Tourism Data Space - DIGITAL-2021-PREPACTS-DS-01-TOURISM
  • SmartCulTour – Horizon Europe
  • Digital Tourism Expert – FFG project 866123
  • ITAG - International Tourism Analytics Group: Enhanced Data and Statistical Literacy – European Commission Erasmus +
  • Dynamic Capabilities for Resilient Tourism - Österreichische Nationalbank

Publications

  • Yu, J., Dickinger, A., So, K., Egger, R. (2024): Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement, Journal of Retailing and Consumer Services, 76, 103560, https://doi.org/10.1016/j.jretconser.2023.103560.
  • Kolomoyets, Y., Dickinger, A. (2023): Understanding value perceptions and propositions: A machine learning approach, Journal of Business Research, 154, 113355, https://doi.org/10.1016/j.jbusres.2022.113355
  • Költringer, C., Dickinger, A., C. (2015): Destination Branding and Image in Online Sources – A Content Mining Approach, Journal of Business Research, 68 (9), 1836-1843.
  • Dickinger, A., Stangl, B. (2013): Website Performance and Behavioral Consequences: A Formative Measurement Approach, Journal of Business Research, 66, 771-777.
  • Dickinger, A. (2011): Trustworthiness of Online Channels in Goal Directed and Exploratory Search Tasks, Journal of Travel Research, 50 (4), 378-391.
  • Dickinger, A., Kleijnen, M. (2008): Coupons Going Wireless: Users’ Intention to Redeem Mobile Coupons, Journal of Interactive Marketing, 22 (3), 23-38.

Projects

Arno Scharl, Alexander Hubmann-Haidvogel, Gerhard Wohlgenannt, Astrid Dickinger

Paper

Scalable Annotation Mechanisms for Digital Content Aggregation and Context-Aware Authoring

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology, Post-Graduate Program
Date
10.2011
Managed By
Research Center of New Media Technology

This paper discusses the role of context information in building the next generation of human-centered information systems, and classifies the various aspects of contextualization with a special emphasis on the production and consumption of digital content. The real-time annotation of resources is a crucial element when moving from content aggregators (which process third-party digital content) to context-aware visual authoring environments (which allow users to create and edit their own documents). We present a publicly available prototype of such an environment, which required a major redesign of an existing Web intelligence and media monitoring framework to provide real-time data services and synchronize the text editor with the frontend’s visual components. The paper concludes with a summary of achieved results and an outlook on possible future research avenues including multi-user support and the visualization of document evolution.


Richard Lee, Jamie Murphy, Astrid Dickinger, Academy of Taiwan Information Systems Research

Other

Investigating the Loyalty of Prepaid and Postpaid Mobile Customers

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Astrid Dickinger, Wolfgang Körbitz, Stefan Gindl, Gerhard Wohlgenannt

Paper

Extracting Brand Image from User Generated Content

Organisations
School of Tourism and Service Management, Research Center of New Media Technology
Date
2011
Managed By
MODUL University Vienna


Clemens Költringer, Astrid Dickinger

Paper

Analyzing Destination Branding and Image from Online Sources

Organisations
School of Tourism and Service Management
Date
5.2012
Managed By
MODUL University Vienna


Astrid Dickinger, Steffen Zorn

Article

Compensation Models for Interactive Advertising

Organisations
School of Tourism and Service Management
Date
1.2.2008
Managed By
MODUL University Vienna

Due to a shift in the marketing focus from mass to micro markets, the importance of one-to-one communication in advertising has increased. Interactive media provide possible answers to this shift. However, missing standards in payment models for interactive media are a hurdle in the further development. The paper reviews interactive advertising payment models. Furthermore, it adapts the popular FCB grid as a tool for both advertisers and publishers or broadcasters to examine effective interactive payment models.


Brigitte Stangl, Astrid Dickinger

Chapter

How Communication Modes Determine Website Satisfaction

Organisations
School of Tourism and Service Management
Date
2010
Managed By
MODUL University Vienna



Astrid Dickinger, C. Drimml, Arno Scharl

Chapter

GeoWeb-Anwendungen in Tourismus und Freizeit

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2008
Managed By
MODUL University Vienna


Yuliya Kolomoyets

Doctoral Thesis

Comprehending, Evaluating, and Recovering the Value of Service Experiences

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2021
Managed By
MODUL University Vienna

The preamble and the three studies of the dissertation are designed to answer two research questions. First, "What is the anatomy of service experience value from customer and provider perspectives?, followed by "How do contextual factors influence the service providers' capacity to recover value when services fail?" The preamble introduces the concept of value, outlining its evolution, emphasizing the critical disparities among the dominant research perspectives, and justifying the urgency of the present research. The dissertation adopts the Grönroos-Voima value model to tap into value co-creation processes across three spheres: customers, service providers, and joint sphere. This is done by uncovering the structure of the customer value-in-use perceptions (Study 1), evaluating service providers' value proposition against those perceptions (Study 2), and assessing the impact of service recovery actions on customers forgiveness and service expectations in the context of varying prior service experiences and harm direction (Study 3). The dissertation identified the fifteen key attributes describing the value of the hotel experiences and uncovered the critical discrepancies between the value perceptions and value proposition narratives. It also determined the varying effect of prior service recovery experience and service recovery actions on forgiveness on victims and observers of service transgressions. Each study outlined the limitations of the empirical research along with the theoretical and managerial implications of the findings.


Astrid Dickinger, B. Stangl

Article

Online Information Search: Differences between Goal-Directed and Experiential Search

Organisations
School of Tourism and Service Management
Date
2012
Managed By
MODUL University Vienna

Travelers' use of the Internet as an information source has been the subject of research in the past. Most studies focus on the search process; however, the influence of the actual search goal on search behavior has been neglected. Travelers' interactions with a website may depend on whether they search for precise factual information or rather stimulus driven and unplanned. This article provides an overview of literature on information search and shows how searchers who are browsing a website just for fun or are searching for factual information differ in their perception. A survey among 445 travelers will give insight into search behavior depending on the search setting. The results indicate that the main drivers for value and satisfaction for a goal-directed search are content quality followed by usefulness. These effects are attenuated for the experiential search. Further, ease of use is only significant for the goal-directed search group while enjoyment only exhibits effects for experiential searchers.

Online Information Search: Differences between Goal-Directed and Experiential Search (PDF Download Available). Available from: https://www.researchgate.net/publication/232260352_Online_Information_Search_Differences_between_Goal-Directed_and_Experiential_Search [accessed Mar 2, 2016].


Daniel Leung, Astrid Dickinger

Chapter

Use of Bitcoin in Online Travel Product Shopping: The European Perspective

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2017
Managed By
MODUL University Vienna

Bitcoin, a cryptographic currency invented by Satoshi Nakamoto, has been increasingly embraced by consumers as an online payment method since its introduction. Though an increasing number of tourism enterprises start offering Bitcoin as a payment option, Bitcoin has not yet been subjected to rigorous scientific scrutiny. This exploratory study purports to investigate the Bitcoin usage experience in and Bitcoin usage intention for shopping travel product online by European travellers. Drawing on the responses provided by 138 European travellers, the results exhibit that the penetration of Bitcoin usage in online travel purchase among European travellers is tentatively not prominent. Respondents however reported that they will purchase some travel products and particularly restaurant and food delivery online using Bitcoin in the future. The findings are helpful for tourism and hospitality operators by informing their decision making of whether an investment should be made in order to accept Bitcoin as a payment option.


Ulrike Bauernfeind, Astrid Dickinger

Paper

E-Mail Customer Service in the Airline Industry - A Mystery Study

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Horst Treiblmaier, Astrid Dickinger

Chapter

Potenziale und Grenzen des Internet als Datenerhebungsinstrument im Rahmen des Customer Relationship Management

Organisations
School of Tourism and Service Management
Date
2005
Managed By
MODUL University Vienna


Astrid Dickinger, Horst Treiblmaier, Mario Wiletial

Chapter

Determinanten der Nutzung mobiler Selbstbedienungstechnologien

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Astrid Dickinger

Article

Trustworthiness of Online Channels in Goal Directed and Exploratory Search Tasks

Organisations
School of Tourism and Service Management
Date
2011
Managed By
MODUL University Vienna

Travelers have used the Internet as an information channel for years and more recently also started to produce content themselves. With an abundance of information channels competing for customers’ attention, researchers and practitioners need to better understand which online channels are trustworthy and consulted for travel-related factual information or for reports on experiences. Thus, this article compares the trustworthiness of three different online channels (personal, marketing, and editorial). The results of the experiment indicate that user-generated content appears to be highly trustworthy, showing high levels of integrity; however, it is not always regarded as the most informative. Editorial content providers, such as tourist boards, are considered to be the most able information provider. The results confirm that depending on the type of online channel, different dimensions of trustworthiness become effective as drivers of overall trust.


Astrid Dickinger, Mirella Kleijnen

Article

Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons

Organisations
School of Tourism and Service Management
Date
7.2008
Managed By
MODUL University Vienna

Firms are increasingly using the mobile media for communication and promotion and Short Message Service (SMS), in particular. This study investigates consumers' intentions to redeem mobile (m-) coupons. Results from a survey of 370 mobile phone users in Austria indicate that consumers' attitude toward and perceived control of m-coupons affect their intention to redeem such coupons. The effort involved in redeeming m-coupons strongly affects consumers' attitudes toward m-coupons, and fear of mobile spam influences consumers' per-ceived control with regard to commercial SMS. Value seekers are more sensitive to the effort involved in redeeming m-coupons and to mobile spam than are other consumers. The results suggest that firms should not overwhelm consumers with m-coupons, consider the usability of m-coupons in deciding the right offer, and educate their consumers about how to use the m-coupons.


Astrid Dickinger, Wolfgang Körbitz

Paper

Analyzing Product Performance and Image from User Generated Content-a Text Mining Approach

Organisations
School of Tourism and Service Management
Date
7.2011
Managed By
MODUL University Vienna


S Zorn, Astrid Dickinger, S Bellman, K. Tochtermann, W. Haas, F. Kappe, Arno Scharl

Paper

Compensation Models for Interactive Marketing

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2007
Managed By
MODUL University Vienna


Lidija Lalicic

Doctoral Thesis

Innovation Opportunities for the Tourism Industry enhanced by Social Media

Organisations
MODUL University Vienna
Date
26.11.2015
Managed By
MODUL University Vienna


Yuliya Kolomoyets, Astrid Dickinger

Conference contribution

A Text Mining Approach to Measuring and Predicting Perceived Service Quality from Online Chatter

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2019
Managed By
MODUL University Vienna


Lidija Lalicic, Astrid Dickinger

Chapter

Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
15.2.2017
Managed By
MODUL University Vienna


Astrid Dickinger

Article

How friendly destination websites are for mobiles? A study of destination marketing organizations in the Asia Pacific regions

Organisations
School of Tourism and Service Management
Date
9.2019
Managed By
MODUL University Vienna

The core objectives of this exploratory study are (1) to examine the friendliness of destination websites for mobiles and (2) to profile the features available in different versions of mobile destination websites. Through employing the device emulator testing approach to analyze websites of top destinations in the Asia Pacific region, this study finds that destination marketing organizations in the Asia Pacific region have been optimizing their official websites for mobiles over the past few years. A responsive web design approach is predominantly used by the analyzed destination, and more features are founde to be available in "fully mobile-friendly websites".


Parissa Haghirian, Astrid Dickinger, Florian Kohlbacher, Rosemary Stockdale

Paper

Adopting Innovative Technology - A Qualitative Study Among Japanese Mobile Consumers

Organisations
School of Tourism and Service Management
Date
2004
Managed By
MODUL University Vienna


Horst Treiblmaier, Astrid Dickinger

Conference contribution

The Importance of Previous Experience for the Trial of Mobile Self-Service Technologies

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna

An increasing number of companies utilize mobile communication such as advertisements via Short Message Service (SMS) or mobile payment to facilitate interaction with their customers. Given the manifold potentials of mobile technologies, it is not surprising that a lot of innovative business models and services are emerging. In this paper we first discuss various theories of technology diffusion and trial of technology, which are frequently used in information systems and marketing research. Subsequently, we present a system which allows ordering products by simply photographing an advanced form of barcode, which can be placed on virtually any printed media, the product itself, or even be shown on television. We use a Structural Equation Modeling approach to measure the importance of various antecedents of trial, namely the ability to use a mobile technology, users’ role clarity, and both extrinsic and intrinsic motivation. Furthermore, the role of previous experience as a moderator of the antecedents of technology trial is explored. The results show that there is a significant difference between experienced and inexperienced users regarding the trial of this service innovation.


Astrid Dickinger

Paper

Unobserved Heterogeneity of User Behavior in a Mobile Service Context

Organisations
School of Tourism and Service Management
Date
2007
Managed By
MODUL University Vienna


Astrid Dickinger, Mitra Arami, David Meyer

Article

The role of perceived enjoyment and social norm in the adoption of technology with network externalities

Organisations
School of Tourism and Service Management
Date
1.2.2008
Managed By
MODUL University Vienna

The emergence of highly interactive media and the increased connectivity among people call for an investigation of usage behaviour of those media. People tend to rely heavily on peer-to-peer interaction influencing the adoption of new media formats that enhance this interactivity. The first explorative phase of this research consists of interviews with experts and focus groups and builds the basis of the proposed framework and measurement model. Then, a Structural Equation Modelling approach is used to assess the relative importance and the strength between different constructs, including perceived enjoyment, social norm, usefulness, ease of use and intention to use. The results indicate that perceived enjoyment and social norm are important antecedents for the adoption of technology with network externalities.


Astrid Dickinger, Anja Hergesell

Paper

Travel Mode Choice

Organisations
School of Tourism and Service Management
Date
6.2012
Managed By
MODUL University Vienna


Astrid Dickinger, Josef Mazanec

Article

Significant word items in hotel guest reviews: A feature extraction approach

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
9.2015
Managed By
MODUL University Vienna

The Internet in general and social media in particular have changed the way travellers search for information, interact and communicate with companies and among their peers. Through social media, travellers are not only content consumers but also producers who provide detailed evaluations of their experiences in a destination. Given the abundance of hotel reviews, managers need cost effective, time saving and scalable systems to identify relevant customer evaluations. This text mining study presents insights into the analysis of reviews posted on TripAdvisor. A penalized Support Vector Machine identifies keywords representative for the most positive and negative reviews. These terms can be used as an early warning system by managers to efficiently monitor the online dialogue on their hotel. The benefit of the suggested approach is the selection of the most important terms regarding the weight of the term and not regarding mere term frequency.


Astrid Dickinger, Clemens Költringer, Wolfgang Körbitz

Conference contribution

Comparing Online Destination Image with Conventional Image Measurement-The Case of Tallinn

Organisations
School of Tourism and Service Management
Date
2011
Managed By
MODUL University Vienna

With the abundant availability of Blogs and reviews marketers are facing the challenge of extracting relevant knowledge from these sources as these insights can be used for marketing intelligence. However, it is uncertain if the topics and the language used in Blogs reflect what researchers traditionally investigate in conventional image studies. This paper provides an overview of a method to automatically analyze thousands of Blog entries. Furthermore, it compares the findings of a conventional image study with the content mining approach to provide insights into destination image representation in the online and offline world. The results indicate that automated content analysis reproduces the findings from image studies to a great extent. Therefore they are a valuable additional source of information for DMOs.


Astrid Dickinger, Clemens Költringer, Arno Scharl

Conference contribution

Implicit Measurement of Customer Perceptions: Leveraging Text Mining for Market Research

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2010
Managed By
MODUL University Vienna


Astrid Dickinger, Arno Scharl, Albert Weichselbraun, Klaus Tochtermann, Hermann Maurer

Conference contribution

Where Do You Want to Go Today? A Media Analysis of Global Tourism Destinations

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2005
Managed By
MODUL University Vienna


Astrid Dickinger, Jamie Murphy, Paul Cunningham, Miriam Cunningham

Paper

The Internet Goes Mobile - Austrian Students' SMS Usage

Organisations
School of Tourism and Service Management
Date
2004
Managed By
MODUL University Vienna


Astrid Dickinger, Clemens Költringer

Article

Extracting destination Representation and Competitiveness from Online Content

Organisations
School of Tourism and Service Management
Date
1.2012
Managed By
MODUL University Vienna

There is an abundance of blogs and reviews available which marketers can use to extract relevant knowledge. These insights can be used for marketing intelligence. However, it is uncertain if the topics and the language used in blogs reflect what researchers traditionally investigate in conventional studies. This article provides an overview of a method to automatically analyze thousands of blog entries. Within this context it compares the findings of a conventional image study with the content mining approach to provide insights into destination image representation in the online and offline world. The results indicate that automated content analysis reproduces the findings from image studies to a great extent, and therefore, the findings lend themselves for city benchmarking. Thus, it is concluded that blogs are a valuable additional source of information for destination marketing organizations.


Astrid Dickinger, B. Stangl

Article

Website Performance and Behavioral Consequences: A Formative Measurement Approach

Organisations
School of Tourism and Service Management
Date
6.2013
Managed By
MODUL University Vienna

Increasing internet use to access information and book trips significantly impacts the tourism industry and calls attention to learn more about website performance and evaluation. Specifically, how do tourists interact with websites? Which websites transform travelers into repeat visitors? Most research in this field employs multi-item measures conceptualized as reflective models. This paper suggests a theory-based alternative, formative measurement approach for website performance. The construct comprises eight dimensions: system availability, ease of use, usefulness, navigational challenge, website design, content quality, trust, and enjoyment. Website users identify dimensional indicators using evaluation surveys. Structural equation modeling examines linkages between the website performance index and outcome measures (satisfaction, value, and loyalty). Data provided by 455 travelers show the formative index works well. A second sample of 316 respondents cross-validates the findings. The study develops a sound and parsimonious measure allowing the monitoring and benchmarking of traveler perceptions over time.


Astrid Dickinger, Andreas Zins

Conference contribution

Adoption of Innovative River Cruise Information Systems

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Hannes Werthner, Aurkene Alzua-Sorzabal, Lorenzo Cantoni, Astrid Dickinger, Ulrike Gretzel, Dietmar Jannach, Julia Neidhardt, Birgit Pröll, Francesco Ricci, Miriam Scaglione, Brigitte Stangl, Oliviero Stock, Markus Zanker

Article

Future research issues in IT and tourism

Organisations
School of Tourism and Service Management
Date
3.2015
Managed By
MODUL University Vienna

The objective of this manifesto (as a result of the JITT workshop in June 2014) is to identify a list of pivotal research topics and issues in e-tourism. E-tourism can be seen as everything that happens electronically in the travel and tourism industry/experience; more formally it is defined as the design, implementation and application of IT and ecommerce solutions in the travel and tourism industry as well as the analysis of the impact of the respective technical and economic processes and market structures on all the involved actors and especially on the traveller’s experience. In tourism as an “information business”, Information Technology has always played an important role since the 1960s with the computerized reservation systems/global distribution systems; these were one of the first world-wide electronic networks. And since the beginning of the Web in the early 1990s, travel and tourism was and is a major application domain for Web-based services. As such, the domain is also a major driver of technological innovation. This manifesto provides guidelines on strategic research issues for the research community, but as such it is also conceived as a basis document for industry and policy makers.


Parissa Haghirian, A Inoue, Astrid Dickinger

Paper

Japanese Consumer Attitudes Toward Advertising on the Mobile Internet

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Daniel Leung, Astrid Dickinger, Lyndon Nixon

Chapter

Impact of Destination Promotion Videos on Perceived Destination Image and Booking Intention Change

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2017
Managed By
MODUL University Vienna

Destination promotion videos (DPVs) are increasingly being used for online marketing and seen by travellers during the information search process. Yet, scholarly attention to DPVs is scarce and the research question of “how do DPVs influence viewers’ destination image change?” is unresolved. To fill these voids, this study (1) examines the projected image of Macau based on the video content analysis of their latest DPV; and (2) investigates the impact of viewing a DPV on viewers’ perceived destination image and on their behavioural intention to visit Macau. The efficacy of repeating—a framing method introduced by Entman (1991)—in influencing change in the DPV viewers’ image of the destination is highlighted. Findings from the experiment indicate that the content of DPVs and repeating certain shots are effective in positively enhancing travellers’ perceived destination image as well as triggering potential travellers’ interest in further researching and visiting the destination.


Lidija Lalicic, Astrid Dickinger

Article

Harvesting Tourists’ Ideas through an Idea Contest

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
6.2019, 11.2019
Managed By
MODUL University Vienna


Joanne Yu, Astrid Dickinger, Kevin Kam Fung So, Roman Egger

Article

Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2024
Managed By
MODUL University Vienna

Focusing on the application of artificial intelligence, this study investigates the impact of emotional display on user engagement with computer-generated imagery influencers through the lens of the computers are social actors (CASA) framework. It breaks down emotions into individual muscle movements (i.e., facial action units). By using facial recognition based on 1,028 pictures shared by Lil Miquela, the findings disclose the significance of happiness, sadness, disgust, and surprise in triggering user engagement when promoting diverse products with visually captivating content. The findings highlight the importance of balancing the intensity of muscle movement to streamline the interplay between technology, human behaviour, and digital communication.


Astrid Dickinger, Parissa Haghirian, Charly Hofacker, J. L Munera-Alemán

Paper

Getting Permission - A Proposed Model for Explaining the Acceptance of Mobile Marketing

Organisations
School of Tourism and Service Management
Date
2004
Managed By
MODUL University Vienna


Astrid Dickinger, Arno Scharl

Conference contribution

Applying Web Content Mining for Marketing Intelligence: Strategic Insights from Digital Content Streams

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2018
Managed By
MODUL University Vienna


Astrid Dickinger

Article

Destination design: identifying three key co-design strategies

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
27.3.2024
Managed By
MODUL University Vienna

Collaborative approaches to destination design require conscious and reflexive stakeholder involvement in activities and decision making. Design science studies such participatory processes by observing design teams in practice. From these observations, scientists have identified design strategies and processes that design teams use to support their work in identifying problems and developing solutions. Observing design processes in tourism destinations provides an opportunity to identify successful co-design strategies for destination design. This study presents three key co-design strategies based on data collected from five living labs in five destinations. Each co-design strategy is presented with a recommended use, suggestions for stakeholder involvement, and activities to develop solutions efficiently and effectively with the available resources. Together, the strategies provide a framework to optimise decision-making in relation to shaping destination design processes, and to validate processes and outcomes.


Yuliya Kolomoyets, Astrid Dickinger

Article

Understanding value perceptions and propositions: A machine learning approach

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
1.2023
Managed By
MODUL University Vienna

It is well established in marketing literature that aligning value creation with customers' aspirations promotes satisfaction, repurchasing, and competitiveness. This study employs structural topic modeling and sentiment analyses on online documents to provide an empirical account of value alignment from customers' and service providers' perspectives. This generates insights into i) the attributes valued by customers and service providers, respectively, ii) the valence of those attributes, iii) the sources of value formation, iv) the value alignment between customers and service providers, and v) the relative importance of value attributes for budget and upscale hotels. The results indicate that guests focus on interaction, cleanliness, and comfort, while service providers most frequently discuss service-related aspects; however, the first two attributes also affect hotel ratings. Furthermore, the sources of value differ in terms of valence. These insights show that structural topic modeling is a scalable approach to understanding value from both perspectives.


Lidija Lalicic, Astrid Dickinger

Chapter

Users’ Creativity in Mobile Computing Platforms

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2.2016
Managed By
MODUL University Vienna


Astrid Dickinger, Lidija Lalicic

Article

An Analysis of Destination Brand Personality and Emotions: A Comparison Study

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
1.2016
Managed By
MODUL University Vienna

In order to capture a strong position in the highly competitive tourism market, tourism destinations need to better understand the technological dynamics and develop proactive strategies. Social media spaces provide new opportunities for destination marketing organizations to reach out to consumers and learn about tourists’ opinion regarding the destination. Moreover, positioning a destination around the feelings it generates, and its ability to offer visitors unique experiences, relationships, meanings and self-expressions is a strong competitive advantage nowadays. Hence, this study analyzes the concept of destination brand personality and emotions reflected in TripAdvisor reviews among the different service settings (restaurants, hotels, and sights). Comparing the results with a survey-based method reveals interesting differences. In particular, the dimensions of excitement, sophistication and competence are significantly more represented in social media than in the conventional survey. Furthermore, feelings of anger, disgust and sadness are significantly more present in social media. Hence, this paper illustrates how tourists connect themselves in an emotional manner to a city and how this varies among the different touristic settings. Marketers can hereby modify and/or steer the experience developing new experience based upon UGC knowledge.


Arno Scharl, Astrid Dickinger, Albert Weichselbraun

Article

Analyzing News Media Coverage to Acquire and Structure Tourism Knowledge

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2008
Managed By
MODUL University Vienna

Destination image significantly influences a tourist's decision-making process. The impact of news media coverage on destination image has attracted research attention and became particularly evident after catastrophic events such as the 2004 Indian Ocean earthquake that triggered a series of lethal tsunamis. Building upon previous research, this paper analyzes the prevalence of tourism destinations among 162 international media sites. Term frequency captures the attention a destination receives­ from a general and, after contextual filtering, from a tourism perspective. Calculating sentiment estimates positive and negative media influences on destination image at a given point in time. Identifying semantic associations with the names of countries and major cities, the results of co-occurrence analysis reveal the public profiles of destinations, and the impact of current events on media coverage. These results allow national tourism organizations to assess how their destination is covered by news media in general, and in a specific tourism context. To guide analysts and marketers in this assessment, an iterative analysis of semantic associations through natural language processing extracts tourism knowledge automatically, and represents this knowledge as ontological structures.


Astrid Dickinger, Parissa Haghirian, Jamie Murphy, Arno Scharl, Ralph H. Sprague

Conference contribution

An Investigation and Conceptual Model of SMS Marketing

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2004
Managed By
MODUL University Vienna

Mobile marketing, also known as wireless marketing, promises vast opportunities. Still in an experimental phase, businesses have little experience using this new marketing tool. Mobile services offer companies powerful marketing potential via direct communication with consumers, anytime and anywhere, but little research on this subject exists. This paper discusses Short Message Services (SMS), which belong to the first and most successful forms of mobile data transmission. Based on a literature review and exploratory qualitative research, this paper defines mobile marketing, describes its most popular application, text messaging, introduces a conceptual model of success factors for implementing mobile marketing, and proposes future research avenues.


Irem Önder, V. Croce, Clemens Költringer, Astrid Dickinger

Paper

Cultural Heritage Shaping Online Destination Image Over Time

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2009
Managed By
MODUL University Vienna

Image is one of the most relevant forces attracting visitors to a destination, and the mushrooming of blog communities contributes to shaping (or modifying) visitors’ perceptions of a place. Large scale content analysis over time is believed to better capture the relevant factors shaping a destination’s image. This study, based on the analysis of 667,983 articles from 11 international online travel communities and social travel guides, identifies image factors using a Latent Semantic Analysis (LSA) approach. LSA reveals attributes associated to the destinations across documents, which have been analyzed over time. The large number of documents allows observations on sub-periods (quarters) as well as the assessment of seasonal changes of the online image representation. The aims of this study are two-fold. The first goal is to outline the weight of cultural components on the overall online image of a city destination. The second goal is to monitor and identify changes of image components over
time.


Astrid Dickinger, Mitra Arami, David Meyer

Paper

Reconsidering the Adoption Process: Enjoyment and Social Norms - Antecedents of Hedonic Mobile Technology Use

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Astrid Dickinger, M. Kleijnen

Conference contribution

Situational Factors of Drivers of Mobile Service Consumption

Organisations
School of Tourism and Service Management
Date
2009
Managed By
MODUL University Vienna


Astrid Dickinger, Parissa Haghirian, Bodo Schlegelmilch

Article

M-Marketing - Ein Ausblick auf die Zukunft des Marketing

Organisations
School of Tourism and Service Management
Date
2003
Managed By
MODUL University Vienna

Mobiltelefone scheinen ein allgegenwärtiges Symbol der Gesellschaft am Beginn des 21. Jahrhunderts zu sein und führen seit ihrer Einführung in den frühen 90er Jahren zu starken Veränderungen in unserem Kommunikationsverhalten. Auch für Unternehmer eröffnen Mobiltelefone neue Alternativen, ihre Konsumenten auf individuelle Weise anzusprechen. Besonders interessant ist Marketing via Mobiltelefon (m-marketing). Im vorliegenden Beitrag werden die Einsatzmöglichkeiten von m-marketing untersucht und diskutiert. Zuerst werden Definitionen zu den Begriffen m-business und m-marketing vorgestellt. Danach werden Attribute des m-marketing erläutert und insbesondere SMS als Marketingmedium diskutiert und die vielfältigen Möglichkeiten von m-marketing am Beispiel von SMS-unterstützten Marketingaktivitäten beschrieben. Den Hauptteil des Artikels bildet eine Übersicht über die Einsatzmöglichkeiten von m-marketing im modernen Marketingmanagement. Weiters werden Erfolgsfaktoren sowie Barrieren und Herausforderungen beim Einsatz von m-marketing erläutert und diskutiert. Zum Abschluss werden die praktischen und theoretischen Implikationen der Ergebnisse aufgezeigt sowie zukünftige Forschungsfragen besprochen.


Johanna Lengauer, Astrid Dickinger

Paper

Value Dimensions as Antecedents of Mobile Service Adoption and the Moderating Role of Ubiquity

Organisations
School of Tourism and Service Management
Date
2007
Managed By
MODUL University Vienna


Parissa Haghirian, Astrid Dickinger

Paper

Identifying Sucess Factors for Mobile Marketing: A Conceptual Model

Organisations
School of Tourism and Service Management
Date
2004
Managed By
MODUL University Vienna


Arno Scharl, Astrid Dickinger, Jamie Murphy

Article

Diffusion and success factors of mobile marketing

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2005
Managed By
MODUL University Vienna

Mobile marketing offers direct communication with consumers, anytime and anyplace. This paper reviews mobile marketing and then investigates the most successful form of mobile communication, short message services (SMS), via a quantitative content analysis of the Fortune Global 500 Web sites and qualitative interviews with European experts. The content analysis explores the diffusion of SMS technology and sheds light on mobile marketing campaigns of large multinational organizations. Combining a literature review with results from the qualitative survey leads to a conceptual model of successful SMS advertising. The paper closes with future research avenues for this emerging marke ting tool.


A. Ring, A. Dickinger, Karl Wöber

Article

Designing the Ideal Undergraduate Program in Tourism: Expectations from the Industry and Educators

Organisations
MODUL University Vienna, School of Tourism and Service Management, Graduate Programs
Date
8.2009
Managed By
MODUL University Vienna

Globally, there are numerous undergraduate programs available in tourism that differ in content aims and scope. It is hard to judge which programs are preferable and on what criteria to base choice. Thus, this article provides a content analysis of 64 bachelor programs taught in English. The actual programs are compared to indicators identified in literature review. Furthermore, an adaptive conjoint analysis identifies the importance and utilities of different subject areas and themes that can compose a tourism program. The population is specified in a broad manner, including academics as well as industry professionals from both the private and public sectors. Results show that there are discrepancies between existing programs and what academics and industry professionals perceive as being important. The research offers recommendations on which topics and issues should be included in a tourism curriculum and provokes discussion on adaptation of existing curricula for the future.


A Dickinger, U Bauernfeind, G. J. Avlonitis, N. Papavassiliou, P. Papstathopoulou

Paper

The Acceptance of In-Car Information Services

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Astrid Dickinger, Josef Mazanec, Jürgen Wöckl

Book

"The Tourism Knowledge Map": Visualizing Large Tourism Research Databases

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


A. Dickinger, U. Bauernfeind

Article

An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2009
Managed By
MODUL University Vienna

Given the increased use of the Internet in the travel industry, companies should be eager to provide reliable and high quality service when communicating online. This study focused on e‐mail response behavior of airlines with special attention to service recovery. A mystery approach was applied to empirically test the responsiveness and quality of replies to inquiries and complaints. Results show that complaints are answered less often and in an inexpedient manner. However, compared to inquiries, airlines address complaints in an empathetic and polite way.


Clemens Költringer, Astrid Dickinger

Paper

Analyzing Online Destination Representation: A City Tourism Benchmarking Exercise

Organisations
School of Tourism and Service Management
Date
5.2011
Managed By
MODUL University Vienna


Parissa Haghirian, Astrid Dickinger

Conference contribution

Identifying Success Factors for Mobile Marketing

Organisations
School of Tourism and Service Management
Date
2005
Managed By
MODUL University Vienna


Astrid Dickinger, Anja Hergesell

Paper

Encouraging Environmentally Friendly Transport Mode Choices in the Holiday Context

Organisations
School of Tourism and Service Management
Date
6.2012
Managed By
MODUL University Vienna


Astrid Dickinger, B. Stangl

Conference contribution

Differences in Web Site Preferences Based on the Information Search Task: Findings from a Goal Directed and Exploratory Search Setting

Organisations
School of Tourism and Service Management
Date
2009
Managed By
MODUL University Vienna

The Internet is an important source of information for travellers. While the information search process is well understood the evaluation of sources based on the search goal still merits investigation. Users for instance may be very satisfied with certain websites when just browsing for fun. However, for users searching for precise factual information the outcome may not be satisfying. Thus, this paper investigates the satisfaction with a web site with the search task (exploratory vs. goal directed) as a moderator. The results indicate that for goal directed search usefulness and content quality are the strongest drivers of satisfaction.


Astrid Dickinger, Lidija Lalicic

Chapter

Tourist-Driven Innovations In Social Media: an Opportunity For Tourism Organizations

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
1.8.2017
Managed By
MODUL University Vienna


Mirella Kleijnen, Astrid Dickinger

Paper

Consumer Intentions to Redeem Mobile Coupons

Organisations
School of Tourism and Service Management
Date
2007
Managed By
MODUL University Vienna


Astrid Dickinger, Lidija Lalicic

Chapter

This City is absolutely Fun and Trendy: A Destination Brand Personality Analysis in a Web 2.0 setting

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2015
Managed By
MODUL University Vienna


Astrid Dickinger, Rainer Krankl, Andreas Zins

Commissioned report

Absatzwirtschaftliche Grundlagen für das Informationsangebot "Rivertale"

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2005
Managed By
MODUL University Vienna


Astrid Dickinger, Peter Heinzmann, Jamie Murphy

Conference contribution

Mobile Environmental Applications

Organisations
Date
2005
Managed By
MODUL University Vienna

Mobile communication has developed rapidly in the last few years, shifting from voice to data transfer and offering unique opportunities for providing information. This study focuses on one such aspect, mobile information for environmental purposes.<div></div> Firstly, the introduction reviews using new media for environmental information. Then an explanation of the mobile medium with its unique characteristics and examples of mobile information services follow. The paper proposes a framework for using mobile media for environmental information. This study subsequently focuses on one such aspect, an application that collects traffic information to help reduce traffic jams and emissions, then, illustrates both information services and personalized services for users. The paper closes with implications and proposed future research of environmental online communication.


Astrid Dickinger

Chapter

Mobile Datendienste im Tourismus

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


Astrid Dickinger, Andreas Zins

Chapter

Rivertale: Mobile Services for Cruise Ships

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2008
Managed By
MODUL University Vienna


Astrid Dickinger, Alexander Prosser, Robert Krimmer, L Croft, E Lachowicz

Paper

The Attitude of Students Towards Electronic Voting - a Quantitative Survey

Organisations
School of Tourism and Service Management
Date
2003
Managed By
MODUL University Vienna


Astrid Dickinger

Book

Perceived quality of mobile services: a segment-specific analysis

Organisations
School of Tourism and Service Management
Date
26.10.2007
Managed By
MODUL University Vienna

The book investigates user satisfaction with mobile services, the perceived quality of m-commerce products, and the loyalty towards service providers. After introducing the m-commerce value chain and emerging mobile services, the first part examines relevant theories from diffusion of innovations and service quality to mobile services, and identifies new trends in the mobile communication market. The book demonstrates to what extent service quality and adoption theories of consumer behavior literature explain the (repeated) usage of mobile services, and how the results differ by user segments. A-priori and a-posteriori segmentations provide detailed insights. The results indicate that it is important to consider (un)observed heterogeneity in explanatory models.


Astrid Dickinger, Alexander Prosser, Robert Krimmer

Chapter

Studierende und Elektronische Wahlen: Eine Analyse

Organisations
School of Tourism and Service Management
Date
2003
Managed By
MODUL University Vienna


Astrid Dickinger, Rosemary Stockdale

Paper

An Extended Model for Wireless Service Adoption - A Synopsis of Expert, User and Theoretic Views

Organisations
School of Tourism and Service Management
Date
2004
Managed By
MODUL University Vienna


Anja Hergesell, Astrid Dickinger

Article

Environmentally Friendly Transport Mode Choices in the Holiday Context: The Role of Price, Comfort, and Time

Organisations
School of Tourism and Service Management
Date
7.5.2013
Managed By
MODUL University Vienna

Transport mode choice is a critical element in holiday decision-making, affecting other components of the holiday and the holiday's environmental impacts. This study investigates the role of price, time and convenience regarding transport mode choice using a stated choice experiment. It explores differences in mode choice among European student travelers, a very active travel segment, with some environmental awareness but low regard for the environmental impacts of their travels. Survey data from 372 respondents, resulting in 5952 choice situations, gives insight into transport mode choice and the role of travel cost, travel time, punctuality, access time/mode, travel class and type of connection. Results indicate that cost is the most important product attribute followed by time, with convenience playing a secondary role for student travelers. Flying emerged as the top choice (50%), followed by rail (25%) and car (21%). The findings also show that the degree of respondents’ general pro-environmental behavior – rather than their environmental attitudes – shapes students’ transport mode choices. However, a complex picture emerges, with a range of varying perceptions about the importance of time components (punctuality and access time) for each mode, and a negative threshold for journeys by rail of over five hours.


Astrid Dickinger, Arno Scharl, Hermann Stern, Albert Weichselbraun, Karl Wöber

Chapter

Acquisition and Relevance of Geotagged Information in Tourism

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2008
Managed By
MODUL University Vienna


Astrid Dickinger, Clemens Költringer, K. Teichmann

Paper

Branding and Image as reflected in Online Sources

Organisations
School of Tourism and Service Management
Date
7.2012
Managed By
MODUL University Vienna


Astrid Dickinger, Arno Scharl, Jamie Murphy, L. Croft, E. Lachowicz

Paper

Web Coverage of Mobile Marketing by the Fortune Global 500

Organisations
MODUL University Vienna, School of Tourism and Service Management, Research Center of New Media Technology
Date
2003
Managed By
MODUL University Vienna


Astrid Dickinger, Johanna Lengauer, Gregor Matjan

Paper

Exploring Customers Intention to Use Mobile Advertising Services

Organisations
School of Tourism and Service Management
Date
2007
Managed By
MODUL University Vienna


Clemens Költringer, Astrid Dickinger

Article

Analyzing destination branding and image from online sources: A web content mining approach

Organisations
School of Tourism and Service Management
Date
9.2015
Managed By
MODUL University Vienna

Destination image, place brand, and branding continue to receive attention by researchers and industry. However, a thorough definition and differentiation of these terms and further investigation are still necessary. Digital information sources provide relevant image formation and branding agents and thus, potentially impact travelers' image and serve as platforms to communicate perceptions. With abundant online information on places available, the data offer insights into the brand identity communications and the image perceptions by travelers. This study presents an automated web content mining approach. A total set of 5719 documents inform the online destination representation in various online sources. Results demonstrate how to extract destination brand identity and image through web content mining.


Astrid Dickinger, Lidija Lalicic

Chapter

How Emotional Do We Get? A Closer Look into the Trip Advisor Dialogue.

Organisations
School of Tourism and Service Management
Date
2014
Managed By
MODUL University Vienna

In light of the rapid development of social media industry players need to become more strategic in their online interactions with tourists. Research on online reviews and how to best respond to them is inconclusive. Therefore, the first aim of this study is to gain an understanding of the presence of emotions in hotel reviews and manager responses. Second, this study investigates how the level of emotions of online hotel reviews and online management responses vary according to hotel classification and review rating. Conclusions are drawn from a quantitative text analysis on 440 reviews and 440 responses from Trip Advisor. The results suggest that management significantly need to consider strategies for online dialogue in order to retain satisfied customers as well as a positive online reputation.


Astrid Dickinger

Doctoral Thesis

Mobile Service Usage: Antecedents and Behavioral Consequences of Perceived Quality in User Segments

Organisations
School of Tourism and Service Management
Date
2006
Managed By
MODUL University Vienna


A. Dickinger

Conference contribution

How Hedonic and Utilitarian Service Attributes Moderate the Effect of Antecedents on Service Quality

Organisations
School of Tourism and Service Management
Date
2010
Managed By
MODUL University Vienna



Astrid Dickinger, Daniel Leung

Chapter

When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experience

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
5.10.2017
Managed By
MODUL University Vienna

Service recovery is one of the most researched areas in the disciplines of business, marketing, tourism and information systems due to the inevitability of service failures. Despite its increasing attention from scholars and practitioners, the efficacy of relying on recovery strategies for managing customer service experience has long been a great concern. Given that service recovery can only partially compensate the detrimental impact of service failures, this chapter argues that operators should “proactively” detect and redress failures in the current service design as opposed to “reactively” defend service failures and manage service recovery. Following this notion, this chapter aims at introducing five diagnostic tools for deconstructing the structure of an experience and thereby detecting and overcoming failures in service experience. The five tools are service flowcharts, service blueprints, service maps, service failure proofing and the fishbone diagram. In addition to the introduction, this chapter includes the empirical demonstration of applying service maps for service failure detection. Harnessing consumer reviews on TripAdvisor.com of three luxury hotels in Vienna as the data source, the empirical demonstration exhibits the major areas of improvement in each corresponding property. Being one of the first attempts that integrate analysis of online reviews with diagnostic tools for service experience enhancement, this chapter does not only complement service design literature with a demonstration prototype but also provide operators in the service industry with useful tools and examples of how diagnostic tools can assist in detecting service failures and then advising solutions for service design advancement.


Astrid Dickinger, Johanna Lengauer

Paper

Value Creation through Mobile Service Usage

Organisations
School of Tourism and Service Management
Date
2007
Managed By
MODUL University Vienna


Johanna Lengauer, Astrid Dickinger, Mirella Kleijnen

Paper

Hedonic and Utilitarian Dimensions of Mobile Service Usage

Organisations
School of Tourism and Service Management
Date
2007
Managed By
MODUL University Vienna


Lidija Lalicic, Astrid Dickinger

Article

An assessment of user-driven innovativeness in a mobile computing travel platform

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2.3.2017
Managed By
MODUL University Vienna


Astrid Dickinger, Lidija Lalicic, Josef Mazanec

Article

Exploring the generalizability of discriminant word items and latent topics in online tourist reviews

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2.2017
Managed By
MODUL University Vienna

Purpose Online reviews have been gaining relevance in hospitality and tourism management and represent an important research avenue for academia. This study aims to illustrate the discrimination between positive and negative reviews based on single word items and the sector-specific relevance of hidden topics. Design/methodology/approach By probing two parallel approaches of entirely unrelated analytical methods (penalized support vector machines and Latent Dirichlet Allocation), the analysts explore differences in language between favorable and unfavorable reviews in three service settings (hotels, restaurants and attractions). Findings The percentage of correctly predicted positive and negative review reports by means of individual word items does not decrease if reports from the three tourism businesses are analyzed together. Originality/value However, there is limited generalizability of the discriminant words across the three businesses. Also, the latent topics relevant for generating customers’ review reports differ significantly between the three sectors of tourism businesses.


Astrid Dickinger, Andreas Zins

Article

Usage of Location Based River Cruise Information Systems – Industry Views and User Acceptance

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
2008
Managed By
MODUL University Vienna

ABSTRACT Due to rapid development in technological solutions, location-sensitive information services are spreading into more and more fields and markets. Cruise ship travels are one domain for which geo-spatial and cultural information services play an important role in enriching the passengers' experiences. This paper examines, therefore, the information provided online and analyzes the content provided by river cruise operators offering tours along the river Danube. Additionally, RIVERTALE, a location based on-board information system in the stage of a prototype, is evaluated by both tour operators and passengers. Two system variants are considered: a lean-forward kiosk type information system and a lean-back interactive cabin TV information system. The survey among the passengers reveals that there is a strong willingness to use the information service, primarily determined by the perceived usefulness and entertainment of the system. Industry representatives, in contrast, do not recognize such additional information services as urgent and important as their customers.


Lidija Lalicic, Astrid Dickinger

Article

Open Innovation Web 2.0 Plattformen im Tourismus

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
1.2016
Managed By
MODUL University Vienna


Daniel Leung, Astrid Dickinger

Special issue

Does repetition help? Impact of destination promotion videos on perceived destination image and intention-to-visit change

Organisations
MODUL University Vienna, School of Tourism and Service Management
Date
30.6.2017
Managed By
MODUL University Vienna

As a dearth of research on the examination of projected image in destination promotion videos (DPVs) is recognized and the question of how DPVs influence viewers’ destination image change is unresolved, this study (1) examines the projected image of Macau based on the video content analysis of their latest DPV (entitled “Experience Macao Your Own Style”); and (2) investigates the impact of viewing a DPV on viewers’ perceived destination image and intention-to-visit change. The efficacy of repetition in influencing change in DPV viewers’ image of the destination is highlighted. Findings from the experiment also indicate that the content of DPVs and repeating certain shots are effective in positively enhancing travelers’ perceived destination image as well as triggering potential travelers’ interest in further researching and visiting the destination.


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