Jason Stienmetz

Design is now considered a crucial activity in contributing to the success of tourism enterprises as well as destinations. This article builds upon the ideas first introduced in the two edited books, namely Design Science in Tourism and Analytics in Smart Tourism Design, which brought the conceptual and methodological foundations for designing tourism places to the forefront of tourism literature. Specifically, this article first introduces the intellectual background that dates back to Clare Gunn's seminal work on Vacationscape, which has evolved into a systematic approach that incorporates tools developed in psychology, behavioral economics, marketing, management and more recently data sciences. It then describes the tourism design system as a general framework, followed by a discussion on the nature and role of smart tourism in enhancing this framework. The article then introduces the Curated Series on Tourism Design by identifying a group of articles published in the Journal which address many essential issues shaping the future of the tourism industry.

Author(s): Zheng Xiang, Jason L. Stienmetz, D. R. Fesenmaier

Publication date: 1. 2021

Volume: 86

Issue number: 103154

Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.annals.2021.103154

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

Author(s): Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz

Publication date: 2021

Publisher: Springer International Publishing

Tourism is central to late-modern life, and tourism research that threatens this centrality is prone to media attention. Framed by sociotechnical transitions theory, we introduce the concept of ‘shadowcasting’ to show how tourism knowledge disseminated through the media, combined with public comments on its reporting, cast shadows that co-constitute imagined futures. We illustrate shadowcasting through a mixed method approach that demonstrates how media reporting and public comments on a recent paper on autonomous vehicles in tourism emerged and diverged from the original paper. Our findings reveal that issues around sex and terrorism were sensationalised, generating diverse public discourses that challenge linear visions of future transport efficiency. Our concluding discussion indicates other tourism research contexts that are most inclined to shadowcasting.

Author(s): Scott Cohen, Jason L. Stienmetz, Paul Hanna, Michael Humbracht, Debbie Hopkins

Publication date: 11. 2020

Volume: 85

Issue number: 103061

Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1016/j.annals.2020.103061

A survey of 780 UK residents was conducted to identify the extent to which perceived peer-to-peer (P2P) accommodation development is associated with changes in community members’ well-being from economic, social and environmental perspectives, and to understand in which circumstances P2P listings have positive and negative effects on community members’ well-being. Partial least squares analysis demonstrates that the perceived positive community impacts of P2P accommodation are more pronounced than the perceived negative impacts. Additionally, weak but statistically significant effects of perceived P2P accommodation prevalence on residents’ social and environmental well-being are observed. Based on these findings and in accordance with social exchange theory, both policy makers and the P2P accommodation sector should develop strategies to enhance the perceived positive impacts on residents’ well-being and mitigate the perceived negative impacts.

Author(s): Jason L. Stienmetz, Anyu Liu, Iis Tussyadiah

Publication date: 10. 8. 2020

Volume: 1

Issue number: 19

Electronic version(s), related files and links: http://dx.doi.org/https://doi.org/10.1080/13683500.2020.1797644

The advent of increasingly pervasive automation of front-of-house restaurant service processes calls for a cross-cultural examination of employee roles in robotised service encounters. Through an ethnographic approach this study explores robotised service encounters in two culturally distinct contexts: the US and Japan. Five roles service employees may assume are observed to varying degrees of importance depending on cultural context: enabler, coordinator, differentiator, educator, and innovator. The roles of enabler and coordinator seem the most dominant in Japan, while in the US the future of work in restaurants seems more skewed towards the roles of educator and innovator. Implications for hospitality management are discussed, and an agenda for future research is presented.

Author(s): Aarni Tuomi, Iis Tussyadiah, Jason L. Stienmetz

Publication date: 1. 1. 2020

Volume: 17

Issue number: 5

Pages: 662-673